New Technology to Improve Restaurant Services

Trending Desk

We've all been're out to eat and in need of a refill or the check and the wait staff is nowhere to be found. Now, a recent study shows that adding a tabletop device can improve restaurant services and increase revenues.

Published in the Journal Management Science, the findings reveal that restaurants should introduce tabletop technology in a demonstrated way to improve service and satisfaction.

Tabletop technology allows customers to view menu items, re-order beverages, pay for the meal, play games and browse news content. The technology is meant to assist waiters, not replace them.

"We estimate one per cent sales lift per check which translates into $2 million extra sales or $1 million profit per month in the short-run, and that's a conservative estimate," said Tom Fangyun Tan, Associate Professor at Southern Methodist University in the US.

The research reveals tabletop technology is likely to improve sales by 1 per cent per check and reduce meal duration by 10 per cent. The combination of these two effects increase the sales per minute or sales productivity by 11 per cent.

The data was collected from a restaurant chain here in the US that owns 66 establishments. It looked at transaction data from 2012 to 2014 or 2.6 million transactions.

"A good, attentive waiter already does what the tabletop device does...a less attentive or forgetful waiter does not, but relies more on the device, which makes up for the lacking ability resulting in faster service," Tan said.

The data suggest that restaurants re-evaluate their operations to fully reap the benefits of tabletop technology.

|Featured Content_$type=three$c=3$l=0$m=0$s=hide$rm=0

A Part of Julius LLC
Made with in NYC by Julius Choudhury

Autos,1,Beauty,10,Career,3,Entertainment,3,Facts,1,Fashion,3,Featured,4,Food,14,Gardening,1,Hair Care,3,Health,62,Home Decor,3,Lifestyle,46,Men's,1,Money,7,News,5,Photos,1,Relationships,7,Technology,3,Travel,11,
item India: New Technology to Improve Restaurant Services
New Technology to Improve Restaurant Services
The findings reveal that restaurants should introduce tabletop technology in a demonstrated way to improve service and satisfaction. India
Loaded All Posts Not found any posts VIEW ALL Read More Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS PREMIUM CONTENT IS LOCKED STEP 1: Share to a social network STEP 2: Click the link on your social network Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy Table of Content